Got Questions?

Everything You Need to Know

Find answers to the most common questions about our ski lessons, booking process, and the Zermatt experience.

Lessons & Programs

Booking & Availability

Pricing & Packages

Cancellations & Weather

Equipment & Gear

Safety & Certifications

Zermatt & The Resort

Languages

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Everything You Need to Know

Lessons & Programs

What skill levels do you cater to?

Do you offer both group and private lessons?

Do you have programs specifically for children?

Can adults who have never skied before join?

Do you also teach snowboarding?

Booking & Availability

How do I book a lesson?

How far in advance should I book?

Can I book a lesson at short notice?

Will I receive a booking confirmation?

Can I modify my booking after it has been confirmed?

Pricing & Packages

What packages do you offer?

What is included in the lesson price?

Do you require a deposit?

What payment methods do you accept?

Cancellations & Weather

What is your cancellation policy?

What happens if the weather is bad?

Can I reschedule my lesson?

How are refunds processed?

Equipment & Gear

What should I bring to my lesson?

Where can I rent equipment in Zermatt?

Is a helmet mandatory?

Safety & Certifications

Are your instructors certified?

Are students insured during lessons?

How large are the group lessons?

Is there a minimum age for lessons?

Zermatt & The Resort

How do I get to Zermatt?

Is a ski pass included in my lesson?

When is the ski season in Zermatt?

Is snow guaranteed in Zermatt?

Languages

In which languages are lessons available?

Are all your instructors multilingual?

Still Have Questions?